Appointment Confirmed

Thanks! We are excited to be cleaning your home!

ALERT: We are Taking Extra Safety Precautions to Prevent the Spread of COVID-19. Click Here For Details.

Thanks! We are excited to be cleaning your home!

ALERT: We are Taking Extra Safety Precautions to Prevent the Spread of COVID-19. Click Here For Details.

How to Prepare For Your Cleaning Appointment

Please review the email you received on the day you booked your appointment to confirm all of your details, including your cleaning address and other order details. If you have any questions or changes, please telephone us or contact us.

Before We Arrive

1) Pre-Vacuum 

  • Carpets, furniture and area rugs capture a lot of dust, dirt and hair. Much as you would vacuum or sweep a hard floor before mopping or cleaning, it is very important that your carpet is thoroughly pre vacuumed before we clean it. This can make a huge difference in cleaning results!

2) Preparing Your Space

  • Please move all lamps, plants and breakables before we arrive. 
  • Make sure that the areas to be cleaned are clear of items on the floor.

3) Furniture

  • We can move most furniture, including tables, chairs, and sofas. 
  • We cannot move beds which are not on rollers, entertainment units, electronics, china hutches or other oversize or fragile furniture. 
  • We will do our best to clean around or under anything that we cannot move

Day of Cleaning

1) Safety

  • If anyone in your home is sick, has travelled recently, or is in isolation or quarantine, please inform our office so we can re-schedule
  • Please have hand washing facilities available for our staff
  • Please wear a mask when in the same room as our staff

2) Time

  • Your appointment will be between 8AM & 5PM. You will receive a telephone call by 10:30 AM with your technician’s two hour arrival window

3) Parking

  • Please ensure there is legal, paved parking available within 30 feet of the entrance of your home. 
  • Please ensure that sidewalk/driveway are clear of snow and ice.

4) Pets

  • Our equipment is loud and alarming for your furry friends, and the door will be partially open throughout the cleaning.
  • Please plan to have a secure place for your pets for the duration of the cleaning.

5) Payment 

  • We accept Debit, Visa, MasterCard and American Express.
  • We are unable to accept personal cheques or cash.
  • Payment in full is due upon completion of the cleaning.
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