Resources + Tips

10 Tips to Avoid Carpet Cleaning Scams

Unfortunately, the carpet cleaning industry attract a lot of scammers. They seek out consumers in search of a good deal, and may use heavy handed sales tactics to walk away with your money. At best they may leave you with a poor cleaning job, and at worst, significant damage to your home.

Home services scams come in many forms, but the top three we hear about are:

Online & Social Media Scams

Kijiji and online Facebook buy/sell groups are favourite places for scammers online. They may use a legitimate or well known company name, but insist that you communicate with them through a Facebook profile or email address that does not seem linked to the company. If they are offering a deal that seems too good to be true, and asking for a credit card deposit to secure your appointment, it’s a good idea to avoid.

High Pressure, Illegal Telemarketing

If you are on the Canada Do Not Call Registry, and receive a telephone call from a company who you have never done business with, it is illegal, and a sign that the company is not above board.

Door to Door Sales Scammers

Scammers may come door to door offering a deal that is too good to be true, only to pressure you to buy confusing upgrades, or they may insist on coming inside, and then pressure you into high priced services without giving you time to think. Most reputable companies do not use door to door sales, but if they do, will have uniformed employees with official IDs, and a company vehicle with identifying logos.

Things to consider when choosing a carpet cleaning or furnace & duct cleaning provider, or if you are concerned you may be dealing with a scammer: 

  • Check out their reputation – look at a number of sources – the BBB tracks the reputation of members and non-members and provides a rating based on what they find, as well as based on consumer complaints and reviews. Review sites such as Google, Yelp, and Homestars can show you not only what customers are saying, but how the company responds when a customer has a complaint.
  • Insist on talking to them on the phone. A legitimate company will be able to provide a local number to reach them during business hours.
  • Choose a company who has a quality/satisfaction guarantee.
  • If you suspect a company may not be legitimate, request a WCB Clearance letter to show that they have obtained the proper insurance to do work for you.
  • Request the company’s GST number and verify they are registered in the Government of Canada GST Registry
  • Call your city’s business license department to confirm if they are licensed to operate in your city.
  • NEVER provide credit card or paypal deposit online to secure a carpet or furnace cleaning appointment. In Alberta there are strict rules around pre-paying for services.

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What Our Customers Have To Say

I had Justin from Alberta Carpet Cleaning back today. He did such a great job last time I just had to have him again. Had stairwell and area carpet cleaned, as well as my patio furniture cushions. They look amazing. Fast, friendly and great cleaning service each time. Highly recommend!

- Eileen Dent

Fast, efficient, and thorough. Thanks for extending the life of our carpet. Only a year old and in great condition. Even cleaned our entry area rug for free cause they used our hose to wash off their hose. Awesome! Would highly recommend them. 2300sf done in just over an hour. Yay!

- Kimberly Allison

We recently hired Alberta Carpet Cleaning and were very impressed with every aspect. They were punctual, courteous and went right to work. They did a great job at a reasonable price. I would not hesitate to use their services again or to recommend them.

- deb s

Excellent service all around. Upfront about everything, work was clearly explained and the service did exactly what was promised. The technician (Scott D) was very courteous, professional and did his job well.

- Douglas Morgan

Great experience - quick, efficient and fair pricing. The associate that came to my house walked me through the pricing, process and tips for afterward very well. Happy customer!

- Jessica Lamont

We had all the carpets cleaned in our house today by Alberta Carpet Cleaning. Bogdan was excellent. He took a lot of care to explain the process and our options for cleaning. Great guy. He did a great job. Highly recommend.

- Al Anthony (Tereall Consulting)