Resources + Tips

10 Tips to Avoid Carpet Cleaning Scams

Unfortunately, the carpet cleaning industry attract a lot of scammers. They seek out consumers in search of a good deal, and may use heavy handed sales tactics to walk away with your money. At best they may leave you with a poor cleaning job, and at worst, significant damage to your home.

Home services scams come in many forms, but the top three we hear about are:

Online & Social Media Scams

Kijiji and online Facebook buy/sell groups are favourite places for scammers online. They may use a legitimate or well known company name, but insist that you communicate with them through a Facebook profile or email address that does not seem linked to the company. If they are offering a deal that seems too good to be true, and asking for a credit card deposit to secure your appointment, it’s a good idea to avoid.

High Pressure, Illegal Telemarketing

If you are on the Canada Do Not Call Registry, and receive a telephone call from a company who you have never done business with, it is illegal, and a sign that the company is not above board.

Door to Door Sales Scammers

Scammers may come door to door offering a deal that is too good to be true, only to pressure you to buy confusing upgrades, or they may insist on coming inside, and then pressure you into high priced services without giving you time to think. Most reputable companies do not use door to door sales, but if they do, will have uniformed employees with official IDs, and a company vehicle with identifying logos.

Things to consider when choosing a carpet cleaning or furnace & duct cleaning provider, or if you are concerned you may be dealing with a scammer: 

  • Check out their reputation – look at a number of sources – the BBB tracks the reputation of members and non-members and provides a rating based on what they find, as well as based on consumer complaints and reviews. Review sites such as Google, Yelp, and Homestars can show you not only what customers are saying, but how the company responds when a customer has a complaint.
  • Insist on talking to them on the phone. A legitimate company will be able to provide a local number to reach them during business hours.
  • Choose a company who has a quality/satisfaction guarantee.
  • If you suspect a company may not be legitimate, request a WCB Clearance letter to show that they have obtained the proper insurance to do work for you.
  • Request the company’s GST number and verify they are registered in the Government of Canada GST Registry
  • Call your city’s business license department to confirm if they are licensed to operate in your city.
  • NEVER provide credit card or paypal deposit online to secure a carpet or furnace cleaning appointment. In Alberta there are strict rules around pre-paying for services.

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What Our Customers Have To Say

The gentleman that came to our house his name was J Bogdan he was very professional, and polite he did a wonderful job on all the carpets I would definitely recommend him on any job that you want done right. So keep up with the great employees you have hired that are making a great name for you guys.Service: Clean carpet

- Jerry Olivieri

Excellent work on a major set of carpet issues that were severely underloved as a result of pets, kids, and life in general. Nick did a really great job getting them to their best level and I'm really pleased with the result!Services: Clean area rugs, Clean carpet

- Lara Ripkens

I recently had my home carpets cleaned after years of use and a few pet stains. I found the package price very reasonable, and it was pretty easy to book an appointment. Nick came by to clean our carpets, and not only did he do an excellent job, but he also provided me with some helpful education to keep my carpets clean going forward. I would recommend this company, and now I am considering their furnace cleaning options as well!Services: Clean carpet, Remove pet stains & odors

- Kelsey Watt

Mark B was very professional in every way. He explained what he would be doing . He was happy to answer any questions I had and was very thorough. The end result was amazing. The carpets look better than I expected. Thankyou Mark for such a wonderful experience. Highly recommend this company for carpet cleaning.

- Brenda R

Socrates picked up my rug on time and returned it on time. It’s so clean, it looks brand new! I’m thrilled with the service. I don’t know how it compares with other carpet cleaning places in terms of cost, but the quality is amazing! Socrates even brought it inside my house which is great because it was too heavy for me to do myself up my stairs. Now I just need to figure out a way to keep my dog off of the rug 😆Service: Clean area rugs

- Andrea Burkhart