Disasters and floods

Carpet Cleaning after Disasters or Floods

Have you contacted your insurance company?

If you have major water damage or other major disaster, the most important first step is to contact your insurance company. They may have a certain process you need to follow in order to make a claim, and may be involved in choosing a restoration company to manage the process.

Non-Flood Disasters

We do have experience treating mild smoke damage in carpets and upholstery, however, for complex disasters like fires, it is important to have a restoration company assess the overall situation and help to determine the course of action, as our services will not address smoke damage to walls, ceilings and other contents of the home.

When Did the Flood Happen?

Mould and mildew can start to grow in damp areas very soon after flooding occurs, and depending on how extensive their growth is, may require the services of a restoration company, or even full replacement of the carpet. We only clean/extract within 48 hours of flooding because we do not have the procedures, equipment and training to do full remediation that may be required after that time frame.

Grey water vs. Clean Water

Used or grey water and sewage may be contaminated with bacteria and other dangerous materials that may require more intensive remediation. For this reason we are only able to assist with the extraction of water from clean water leaks.

Clean water could come from:

  • Rain water
  • Dishwasher
  • Washing machine
  • Hot water tank leak

Grey water is water that has already been used (in a home or a business). Grey Water or Sewage sources would be:

  • Sump pumps or floor drains
  • Sinks
  • Showers
  • Toilets

Flood Clean Up Process

The process for cleaning up with a flood is very different than our routine cleaning process.

  1. All furniture and other items must be completely removed before we arrive from the carpeted area or room where flood occurred.
  2. Carpets will be pulled back, and the underlay will be removed – you are responsible for the disposal of the underlay, and should have garbage bags on hand.
  3. You will need to arrange the replacement of the underlay with a carpeting company.
  4. The water will be extracted with our high power vacuum.
  5. Both sides of the carpet as well as the subfloor will be cleaned and treated with Benefect™, to prevent any growth of microorganisms.
  6. Both the carpet and the underlying floor must be allowed to thoroughly dry following the cleaning – use of fans, extra heat and air circulation can help to speed up this process.

Pricing for Flood Clean Up

Flood clean up is not priced by room or area, but with an hourly rate. Pricing will be estimated on site due to the difference in time depending on the flood conditions as well as size of the area. Flood clean up can take several hours to complete depending on the size of the flood. Benefect™ treatment is mandatory, and is an additional price of $99 for the first unit and $49 for each additional unit. 


Please call us at 780-444-7847 to see how we can help you with this situation.


Alberta Carpet Cleaning Reviews

Excellent service and great quality results! Ronald was professional, polite, and provided the absolute BEST carpet cleaning service I have ever had. A couple other companies took no precautions to protect flooring, corner casings/baseboards, or banisters resulting in damage and my long hiatus from doing a long overdue cleaning. Alberta Carpet Cleaning and Ronald were beyond reproach and their guarantee - guarantees it! He laid drop mats to protect the tiled floors, placed corner guards where required, and even raked all carpets when finished, not leaving any footprints! I had 5 spaces done, which included stairs, one chair/stool and StainShield will protect them until the next cleaning is needed. My carpets are "like new." Thank you, Alberta Carpet and Ronald. I recommend you without hesitation and will ONLY use your services going forward. A very particular and satisfied customer.Services: Clean carpet, Clean upholstery

- Linda Keep

Always the best service! For all upholstery and carpet cleaning we only trust Alberta Carpet cleaning!

- Shabz

They did an amazing job. They were very professional and had amazing customer service. I would absolutely recommend them.Service: Clean carpet

- Alyssa Harter

Nick showed up on time, was very professional, polite and did a fantastic job!! Would highly recommend both Alberta Carpet Cleaners and Nick!!Services: Clean carpet, Remove pet stains & odors

- Aysha McRorie-Moreau

I found Mark to be absolutely professional in his service. He gave me great advice and was honest. It was great value for money. I am totally satisfied. The carpet has never looked better. Thanks Alberta Carpet CleaningService: Clean carpet

- Shellian Larmond

I call these guys every time and they always exceed my expectations!! I was renting a house and the landlord had the rugs done twice by another company without great results we had Alberta carpet come when doing our move out after 8 years and the carpet was cleaner than when we moved in. Well worth the money - but also very reasonably priced! Friendly, knowledgeable staff!!

- Angela Anderson