Disasters and floods

Carpet Cleaning after Disasters or Floods

Have you contacted your insurance company?

If you have major water damage or other major disaster, the most important first step is to contact your insurance company. They may have a certain process you need to follow in order to make a claim, and may be involved in choosing a restoration company to manage the process.

Non-Flood Disasters

We do have experience treating mild smoke damage in carpets and upholstery, however, for complex disasters like fires, it is important to have a restoration company assess the overall situation and help to determine the course of action, as our services will not address smoke damage to walls, ceilings and other contents of the home.

When Did the Flood Happen?

Mould and mildew can start to grow in damp areas very soon after flooding occurs, and depending on how extensive their growth is, may require the services of a restoration company, or even full replacement of the carpet. We only clean/extract within 48 hours of flooding because we do not have the procedures, equipment and training to do full remediation that may be required after that time frame.

Grey water vs. Clean Water

Used or grey water and sewage may be contaminated with bacteria and other dangerous materials that may require more intensive remediation. For this reason we are only able to assist with the extraction of water from clean water leaks. We do not clean floods associated with grey water or sewage sources.

Clean water could come from:

  • Rain water
  • Dishwasher
  • Washing machine
  • Hot water tank leak

Grey water is water that has already been used (in a home or a business). Grey Water or Sewage sources would be:

  • Sump pumps or floor drains
  • Sinks
  • Showers
  • Toilets

We do not clean grey water or sewage floods.

Flood Clean Up Process

The process for cleaning up with a flood is very different than our routine cleaning process.

  1. All furniture and other items must be completely removed before we arrive from the carpeted area or room where flood occurred.
  2. Carpets will be pulled back, and the underlay will be removed – you are responsible for the disposal of the underlay, and should have garbage bags on hand.
  3. You will need to arrange the replacement of the underlay with a carpeting company.
  4. The water will be extracted with our high power vacuum.
  5. Both sides of the carpet as well as the subfloor will be cleaned and treated with Benefect™, to prevent any growth of microorganisms.
  6. Both the carpet and the underlying floor must be allowed to thoroughly dry following the cleaning – use of fans, extra heat and air circulation can help to speed up this process.

Pricing for Flood Clean Up

Flood clean up is not priced by room or area, but with an hourly rate. Pricing will be estimated on site due to the difference in time depending on the flood conditions as well as size of the area. Flood clean up can take several hours to complete depending on the size of the flood. Benefect™ treatment is mandatory, and is an additional price of $99 for the first unit and $49 for each additional unit. 

Please call us at 780-444-7847 to see how we can help you with this situation.

Alberta Carpet Cleaning Reviews

Very pleased with the service for both carpet and furnace duct cleaning. The costs for the services were clearly explained at the time we booked our appointment. The technicians arrived at the expected time. After assessing the work that had to be done, the technicians once again explained the costs of the job. There were no hidden cost surprises. The technicians were courteous and took the necessary measures to prevent any damage to our home. All in all, we were pleased with the work and professionalism of the technicians. Excellent job!

- Lawrence Pshyk

Excellent service and great quality results! Ronald was professional, polite, and provided the absolute BEST carpet cleaning service I have ever had. A couple other companies took no precautions to protect flooring, corner casings/baseboards, or banisters resulting in damage and my long hiatus from doing a long overdue cleaning. Alberta Carpet Cleaning and Ronald were beyond reproach and their guarantee - guarantees it! He laid drop mats to protect the tiled floors, placed corner guards where required, and even raked all carpets when finished, not leaving any footprints! I had 5 spaces done, which included stairs, one chair/stool and StainShield will protect them until the next cleaning is needed. My carpets are "like new." Thank you, Alberta Carpet and Ronald. I recommend you without hesitation and will ONLY use your services going forward. A very particular and satisfied customer.Services: Clean carpet, Clean upholstery

- Linda Keep

Great service, we are very happy with how fast and effective their work was. I highly recommend Alberta Carpet Cleaning. We have used other companies in the past and felt like a waste of money. This was money well spent!Service: Clean carpet

- Helena Hawryluk

I needed to get an old basement carpet cleaned before listing the house for sale. There were multiple pet stains on the carpet. I filled out the request form on their website on Sunday, got a call on Monday, and had the cleaner come to my house on Wednesday! The basement was completely empty, so the whole process took less than the quoted time of one hour. The person who came was professional and nice. He did up sell me on the odour removal product, but it smelled surprisingly like lemon. Would recommend.Services: Remove pet stains & odors, Clean carpet

- Karlie Marrazzo

The service representative was courteous & professional. I appreciated the contact & follow-up to set the appointment including a detailed estimate of price. The only negative was a spot in the carpet that I couldn't tell was still there until the area dried. Overall excellent service & value. Very nice company to deal with.

- Lonnie Law

Nic arrived early. He was very friendly and helpful. Explained each step of the process. He was very efficient and completed the job in a timely manner.We can highly recommend Alberta Carpet Cleaning and we will use their services again.Services: Clean area rugs, Clean carpet, Clean upholstery

- Roy Chatfield