How to Prepare For Your Cleaning Appointment

BEFORE WE ARRIVE

1) Pre-Vacuum

• Carpets, furniture and area rugs capture a lot of dust, dirt and hair
• Much as you would vacuum or sweep a hard floor before mopping or cleaning, it is very important that your carpet is thoroughly pre vacuumed before we clean it.
• This can make a huge difference in cleaning results!

2) Preparing Your Space

• Please move all lamps, plants and breakables
• Make sure that the areas to be cleaned are clear of items on the floor

3) Furniture

• We can move most furniture, including tables, chairs, and sofas.
• We cannot move beds which are not on rollers, entertainment units, electronics, china hutches or other oversize or fragile furniture.
• We will do our best to clean around or under anything that we cannot move

DAY OF CLEANING

1) Time

• Morning (arrival between 8 AM and 1 PM): we will telephone you between 7 and 8 AM to give you your two hour window of arrival.
• Afternoon appointments (arrival between 11 AM and 6 PM), we will telephone you between 10 AM and noon with your two hour window of arrival.

2) Notice/Reminder

• If you need notice to get home, please let us know in advance and we can call when we are 30 minutes away to let you get home.

3) Parking

• Please ensure there is legal, paved parking available within 30 feet of the entrance of your home.

4) Pets

• Please plan to have a secure place for your pets for the duration of the cleaning
• Our equipment is loud and alarming for your furry friends, and the door will be partially open throughout the cleaning

5) Payment

• We accept Debit, Visa, MasterCard and American Express
• Payment in full is due upon completion of the cleaning