Preparing for Cleaning, Stains, Upholstery Cleaning Tips

How to Prepare for Your Cleaning Appointment

When you book your appointment, you will receive a booking summary email with the details of your appointment date, cleaning address and price estimate. One or two days prior to your appointment, we will telephone you to confirm all of your details including your cleaning address and your order. If you have questions or changes, please feel free to telephone us or contact us, or reply to that email.

To help you get the best result possible, we have prepared some helpful instructions to follow in preparation for your carpet and area rug cleaning.

Before We Arrive

Pre-Vacuum – carpets capture a lot of dust, dirt and hair. Much as you would vacuum or sweep a hard floor before mopping or cleaning, it is very important that your carpet is thoroughly pre vacuumed before we clean it. This can make a huge difference in cleaning results!
Preparing Your Space – please move all lamps, plants and breakables before we arrive and make sure that the areas to be cleaned are clear of items on the floor.
Furniture – we can move most furniture, including tables, chairs, and sofas. We cannot move beds which are not on rollers, entertainment units, electronics, china hutches or other oversize or fragile furniture. We will do our best to clean around or under anything that we cannot move.
Pets – We love animals, but unfortunately there are a number of things that can go wrong when it comes to pets and our services. The door to your home will be partially open on and off throughout your appointment – we would hate for your pet to escape! Please plan ahead to have a contained place for your pets to be for the duration of our time in your home.

On the Day of Cleaning

Safety – If anyone in your home is sick, has travelled recently, or is in isolation or quarantine, please inform our office so we can re-schedule. Please have hand washing facilities available for our staff. Time – Your appointment will be between 8AM & 5PM. For morning appointments, we will telephone you between 7AM and 10:30AM to give you your two-hour window of arrival between 8 AM and 1 PM. For afternoon appointments, we will telephone you between 10 AM and noon with your two-hour window between 11 AM and 5 PM. If you will be away from home on that day and need 30 minutes or an hour notice to return, please let us know when we call to confirm your appointment.Parking – Please ensure there is legal, paved parking available within 30 feet of the entrance of your home. Please ensure that sidewalk/driveway are clear of snow and ice. Pets – Please plan to have a secure place for your pets for the duration of the cleaning. Our equipment is loud and alarming for your furry friends, and the door will be partially open throughout the cleaning. Our hoses, other equipment and cleaning products may present objects of interest for your pet, which could be dangerous for them. Payment – We accept Debit, Visa, MasterCard and American Express. We are unable to accept personal cheques or cash. Payment in full is due upon completion of the cleaning.