780-444-7847
Mon - Sat: 7am to 6pm | Sun: 9am to 5pm
Preparing for Cleaning

How to Prepare for Your Cleaning Appointment

1
Pre-Vacuum Your Carpets

Carpets capture a lot of dust, dirt and hair. Much as you would vacuum or sweep a hard floor before mopping or cleaning, it is very important that your carpet is thoroughly pre vacuumed before we clean it. This can make a huge difference in cleaning results!

2
Remove Any Breakables

Please move all lamps, plants and breakables before we arrive and make sure that the areas to be cleaned are clear of items on the floor.

It's important to move lamps, plants and breakables before we arrive to clean your carpets. We don't want to have any accidents!
3
Move Furniture

We can move most furniture, including tables, chairs, and sofas. We cannot move beds which are not on rollers, entertainment units, electronics, china hutches or other oversize or fragile furniture. We do our best to clean around anything that we cannot move, but we can’t clean under beds or other furniture with low clearance.

Things You Should Know for the Day of Cleaning

1
Time

  • Morning Appointments: arrival between 8:00 am and 1:00 pm.
  • Afternoon Appointments arrival between 11:00 am and 6:00 pm.
  •  We will contact you between 7:00 am and 10:30 am to give you your two-hour window of arrival.

If you need notice to get home, please let us know in advance and we can contact you when we are 30 minutes away to let you get home. 

2
Parking
  • Please ensure there is legal, paved parking available within 30 feet of the entrance of your home.
  • Please ensure that sidewalks and driveways are clear of snow and ice.
  • For more on parking requirements, please visit our Parking Requirements Tips.
3
Pets
  • Our equipment is loud and alarming for your furry friends, and the door will be partially open throughout the cleaning.
  • Please plan to have a secure place for your pets for the duration of the cleaning.
4
Payment
  • We are unable to accept cash or personal cheques.
  • We do accept Debit, Visa, MasterCard and American Express.
  • Payment in full is due upon completion of the cleaning.

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What Our Customers Have To Say

Making the telephone appointment was easy, Bogdan our technician arrived on time with a courtesy call before arrival. He was professional & kind, did an amazing job with a severely stained carpet which had urine stains and smells. The explanation of the job and invoice made it a breeze. We’ve been using Alberta Carpet cleaning for a few years now at our rental property and will be using them again.

- Scottilee Cameron

UPDATE: I originally gave the company 3 stars, but I’m changing my review to 5 stars based on how well they handled my concerns. Anna, who originally helped me with my booking, personally called me after my review. She was incredibly kind, professional, and understanding. She took the time to listen to my concerns and explain everything clearly, and I really appreciated the way she handled the situation. She genuinely made me feel heard and completely changed my overall impression of the company. Laben also did a great job with the cleaning and was extremely professional and respectful. Excellent customer service all around. And a special thank you to Anna for going above and beyond. She absolutely deserves the recognition!

- CXS 8

We had an excellent experience with Alberta Carpet Cleaning Services! They were able to get us booked within just a few days, which we really appreciated. Our technician, Bagdan, was absolutely fantastic. He was highly communicative throughout the process, arrived exactly on time when he said he would, and was incredibly knowledgeable and thorough in his work. You can tell he truly takes pride in what he does. The quality of the cleaning exceeded our expectations, and we were thrilled with the entire experience from start to finish. Huge shoutout to Bagdan for his professionalism and outstanding service — we would definitely recommend Alberta Carpet Cleaning Services to anyone looking for top-notch carpet cleaning!

- Jesse Schewchuk

This is my second time choosing this carpet cleaning service, and I remain very satisfied. Tim was polite, professional, friendly, and punctual. I’m grateful for the attention to detail and the consistent quality. Thank you for another great experience.

- Rubia Akram

Impressed with the service from start to finish. The tech, Krishna was professional, respectful of my home, and even installed a temporary door covering to ensure our small dogs stayed inside. I was shocked that he arrived at the start of the estimated two-hour window. Fantastic service, great carpet cleaning results, and highly recommend.

- L J

I had an excellent experience with Alberta Carpet Cleaning. Jason G was professional, friendly, and very efficient. He was able to complete the carpet cleaning on the same day we finalized the booking, which was greatly appreciated. He did a thorough job, and my carpets look refreshed and much cleaner. Jason’s attention to detail and commitment to customer satisfaction were evident throughout the service. I highly recommend Jason G and Alberta Carpet Cleaning to anyone looking for prompt, reliable, and high-quality carpet cleaning services.

- Maria Blaisela Domondon

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