When you book your appointment, you will receive a booking summary email with the details of your appointment date, cleaning address and price estimate. One or two days prior to your appointment, we will telephone you to confirm all of your details including your cleaning address and your order. If you have questions or changes, please feel free to telephone us or contact us, or reply to that email.
To help you get the best result possible, we have prepared some helpful instructions to follow in preparation for your carpet and area rug cleaning.
Before We Arrive
- Pre-Vacuum – carpets capture a lot of dust, dirt and hair. Much as you would vacuum or sweep a hard floor before mopping or cleaning, it is very important that your carpet is thoroughly pre vacuumed before we clean it. This can make a huge difference in cleaning results!
- Preparing Your Space – please move all lamps, plants and breakables before we arrive and make sure that the areas to be cleaned are clear of items on the floor.
- Furniture – we can move most furniture, including tables, chairs, and sofas. We cannot move beds which are not on rollers, entertainment units, electronics, china hutches or other oversize or fragile furniture. We will do our best to clean around or under anything that we cannot move.
- Pets – We love animals, but unfortunately there are a number of things that can go wrong when it comes to pets and our services. The door to your home will be partially open on and off throughout your appointment – we would hate for your pet to escape! Please plan ahead to have a contained place for your pets to be for the duration of our time in your home.
On the Day of Cleaning