Preparing for Cleaning

How to Prepare for Your Cleaning Appointment

1
Pre-Vacuum Your Carpets

Carpets capture a lot of dust, dirt and hair. Much as you would vacuum or sweep a hard floor before mopping or cleaning, it is very important that your carpet is thoroughly pre vacuumed before we clean it. This can make a huge difference in cleaning results!

2
Remove Any Breakables

Please move all lamps, plants and breakables before we arrive and make sure that the areas to be cleaned are clear of items on the floor.

It's important to move lamps, plants and breakables before we arrive to clean your carpets. We don't want to have any accidents!
3
Move Furniture

We can move most furniture, including tables, chairs, and sofas. We cannot move beds which are not on rollers, entertainment units, electronics, china hutches or other oversize or fragile furniture. We will do our best to clean around or under anything that we cannot move.

Things You Should Know for the Day of Cleaning

1
Time

  • Morning Appointments: arrival between 8:00 am and 1:00 pm.
  • Afternoon Appointments arrival between 11:00 am and 6:00 pm.
  •  We will contact you between 7:00 am and 10:30 am to give you your two-hour window of arrival.

If you need notice to get home, please let us know in advance and we can contact you when we are 30 minutes away to let you get home. 

2
Parking
  • Please ensure there is legal, paved parking available within 30 feet of the entrance of your home.
  • Please ensure that sidewalks and driveways are clear of snow and ice.
  • For more on parking requirements, please visit our Parking Requirements Tips.
3
Pets
  • Our equipment is loud and alarming for your furry friends, and the door will be partially open throughout the cleaning.
  • Please plan to have a secure place for your pets for the duration of the cleaning.
4
Payment
  • We are unable to accept cash or personal cheques.
  • We do accept Debit, Visa, MasterCard and American Express.
  • Payment in full is due upon completion of the cleaning.

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What Our Customers Have To Say

I recently had the pleasure of using Alberta Carpet Cleaning for their furnace and carpet cleaning services, and I am satisfied with the results. From start to finish, their service was professional, efficient, and delivered exceptional outcomes. The team arrived promptly at the scheduled time, and their friendliness immediately put me at ease. They took the time to assess the condition of my furnace and carpets and explain the cleaning process, ensuring I was comfortable with the service they were about to provide. The technicians were careful in their work, paying special attention to high-traffic areas and stubborn stains. The pricing was fair and transparent, with no hidden fees or surprises.

- P Ng

My couch looks better than when I got it! It smells good, looks good and my technician, Jerrod B, completely understood why I wanted to salvage my couch. He explained the guarantee, told me the after care, ensured everyone in the home was aware of the hoses and cords so no one tripped. The best part about this service was Jerrod, he commented on how nice the couch was, and on the Lego I had in my living room. He was absolutely pleasant to my 8 year old sister, and the pets in the home. He was so nice and friendly to chat to, it was a shame he left! Once he was done, I looked at the couch and he said he was happy how it turned out, and the he tried his best to get it cleaned up ( cat urine is extremely difficult ) overall, if I could give a higher rating I would, the technician was great, thoroughly knowledgable, and early! The couch is better than when I bought it, and I will use their services again if I ever need it. Thank you for saving my couch Jerrod!!!

- Jennifer Phillips

I had paid for a different company to come in and do my carpets, and there wasn't much difference at all. Then I tried Alberta Carpet Cleaning, and all the stains and odors Etc were gone. The carpet looks very, very good now, so we do not have to put in laminate. Oops, I meant to mention the gentleman who did the carpets Jason G. was fantastic , he was friendly and funny and went beyond the customer's expectations by far . I will definitely go with these guys again next time I need carpets done! Thanks again! :) Kate

- Margarita Girl

I had Justin from Alberta Carpet Cleaning back today. He did such a great job last time I just had to have him again. Had stairwell and area carpet cleaned, as well as my patio furniture cushions. They look amazing. Fast, friendly and great cleaning service each time. Highly recommend!

- Eileen Dent